February 10, 2014 at 12:54 pm #1809
I have created several products with external links.
The download link mail after purchase returns the following error message
Orbisius CyberStore: Invalid download hash (1).
This is the mail link http://jesusclares.es/?orb_
This is the link that works to create the product http://jesusclares.es/?orb_
What can be happening?
Thank you very much.
A greeting.February 10, 2014 at 12:55 pm #1811
I just checked and it seems you’ve found a very old glitch that I haven’t seen.
Just posted a release now (2.0.3). You should be prompted to update.February 11, 2014 at 2:12 am #1815
Thank you very much for your quick response.
I upgraded to v2.0.4 but the error is the same.
February 11, 2014 at 5:33 pm #1817
- This reply was modified 9 years, 7 months ago by .
Unfortunately, you will have to manually send the download link to your client (that’s the long hash from Products).
The download links will start working for new transactions.
Please note that the download link was broken only for some the transactions as the cleanup was a randomly triggered.
SlaviFebruary 12, 2014 at 4:12 am #1823
I tried randomly transactions with the above products with the same error.
Do not know what happens. I have created new products and new transactions test and the result is the same error.
Thank you very much.
RegardsFebruary 12, 2014 at 10:10 am #1824
This is interesting. I will look into it.
SlaviFebruary 22, 2014 at 5:07 pm #1859
Can you make sure that the wp-content/uploads folder is writable by the server ?
e.g. chmod to 775 or 777
SlaviOctober 16, 2014 at 12:16 pm #2412
I am having the exact same problem on version 2.0.7 – Orbisius CyberStore: Invalid download hash (1).
My wp-content/uploads is at 777
and the links are external (i.e. added manually in the advanced options of the product)
I have no idea what I’m doing wrong, but it did work ok initially and then broke at some point :(
It is the same for every transaction (just tested it again and it’s the same)October 17, 2014 at 10:24 pm #2419
Thanks for using our CyberStore.
I checked the code of the plugin and it expects the wp-content and then uploads to be in the same folder as WordPress.
Do you have WordPress installed in a different folder?
We’ll fix that in a one of the future versions.
SlaviOctober 18, 2014 at 4:17 am #2421
Hello, thanks for the reply :)
I have one folder for wordpress and all the folders are inside it, so I think that should be ok?October 18, 2014 at 7:09 am #2423
We’ve just pushed an update which fixes some warnings that were shown also if you have this setup
CyberStore should be able to find the uploads folder now.
SlaviOctober 18, 2014 at 7:15 am #2424
My wordpress is in the same folder as the index :(October 18, 2014 at 7:25 am #2425
Ok. can try creating wp-content/uploads/orb_cyber_store and set some permissions e.g. 775 and then place a test order.
You know that the downloads expire in 48 hours, right?
If you access the download link after that time you should get expired download link.
Old download hashes are cleared once if they are older than 7 days.
So if you try to download a file 7-8 days after the purchase your clients would get the invalid hash.
SlaviOctober 18, 2014 at 7:30 am #2426
I’m going to try that now :-)
I know the downloads expire, but the problem happens seconds after the order – we haven’t launched the store yet but there are people coming in from google and buying things from time to time and they send us an email with that “invalid hash” error minutes after finishing the transaction.
Fingers crossed, let’s hope it works :)October 18, 2014 at 7:35 am #2427
Ok. Let me know how it goes.
It’s really interesting what might be causing this.
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